Processing times for different type of applications
If your application can be processed by a computer, you will normally receive a decision within two days
However, if your application must be processed by a case officer, you should anticipate a processing time of several weeks. The current processing time is particularly long for letters, e-mails and applications that need to be processed by a case officer. This is because we receive an extremely high number of enquiries and applications for support during summer and autumn. We are working as fast as we can and we are doing everything we can to ensure you can receive an answer as quickly as possible.
|Type of application or enquiry||Processing time|
|Applications for support for pupils and students in Norway||up to eight weeks|
|Applications for support for students abroad||up to eight weeks|
|Applications for additional grants due to disability||up to eight weeks|
|Applications for parental grants||up to 12 weeks|
|Søknader om sykestipend||up to 16 weeks|
|New information for an application that has already been processed||up to 20 weeks|
|Appeals||up to 12 weeks|
|Responses to the annual check on your education abroad||up to five weeks|
If you have an appeal that will be determined by the Appeals Court, you will find information on hearing dates here.
Response time for e-mails from Dine sider:
We are receiving a large number of e-mails from Dine sider and, unfortunately, it is therefore taking longer for us to respond than normal. Our customer service centre will respond to e-mails within 14 working days.
Some e-mails are subject to longer response times
In some cases, the matter needs to be assessed by a case officer and the response time for e-mails is then longer than 14 working days. You will be notified of this in the receipt you get when you submit your message.
Log in to see when you can expect a response
The date on which you can expect to receive a response to your application will be displayed in Dine sider. Nevertheless, we would like to note that it may take longer than the date published on Dine sider. This is the case particularly during summer and autumn, when a high number of people apply for support