Processing times for different type of applications
If your application can be processed by a computer, you will normally receive a decision within two days.
However, if your application must be processed by a case officer, you should anticipate a processing time of several weeks. We are working as fast as we can and we are doing everything we can to ensure you can receive an answer as quickly as possible.
| Type of application or enquiry | Processing time |
|---|---|
| Applications for support for pupils and students in Norway | Up to seven weeks |
| Applications for support for students abroad | Up to seven weeks |
| Applications for additional grants due to disability | Up to eight weeks |
| Applications for parental grants | Up to 12 weeks |
| Søknader om sykestipend | Up to 20 weeks |
| New information for an application that has already been processed | Up to 20 weeks |
| Appeals | Up to 12 weeks |
| Responses to the annual check on your education abroad | Up to five weeks |
If you have an appeal that will be determined by the Appeals Court, you will find information on hearing dates here.
Response time for e-mails from Dine sider: Roughly 36 days
We are receiving a large number of e-mails from Dine sider and, unfortunately, it is therefore taking longer for us to respond than normal. Our customer service centre will respond to e-mails within approximately 36 days.
Some e-mails are subject to longer response times
In some cases, the matter needs to be assessed by a case officer and the response time for e-mails is then longer than 36 days.
Log in to see when you can expect a response
The date on which you can expect to receive a response to your application will be displayed in Dine sider. Nevertheless, we would like to note that it may take longer than the date published on Dine sider. This is the case particularly during summer and autumn, when a high number of people apply for support