Having trouble paying your bill?
Applying for repayment deferral
The first thing you should do when you are unable to pay a bill is to apply for repayment deferral. You can defer your bill 36 times, i.e. the equivalent of 3 years, and there are no specific conditions that you need to comply with in order to defer payment.
You can both defer bills that you have already received and future bills. If you defer future bills, we will not send you a bill.
If the payment deadline has passed, you could also be granted deferral of your payments, but it is best to apply before the deadline. because then you will not have to pay any extra fees.
What happens when you defer repayments
When you are granted repayment deferral, the repayment period will be extended accordingly, and interest will be added for the months for which you do not pay.
Any interest on overdue payments and reminder fees that are added to your loan will not be deleted, even if you defer repayment of your bill, but will be added to the next bill you are due to pay.
You will receive several more repayment deferrals if your interest is deleted
If your circumstances are such that you have a low income, the interest on your loan can be deleted. During the months when your interest is deleted, you can defer repayment without using your quota of 36 payment deferrals. See which circumstances entitle you to the deletion of interest.
Additional repayment deferrals in 2022 due to the coronavirus
Due to the coronavirus pandemic, you can defer repayments, without using your quota of 36 repayment deferrals. This exception applies to the bills with a payment deadline in the period 1 March 2020 and up to and including 31 December 2022.